Our Terms & Conditions

Privacy Policy
Borrusos are extremely careful with your information and value the importance of your privacy and treats personal information provided to us with respect and integrity

When using this website or by ordering or registering with us, you consent to the collection, use and disclosure of your personal information but only in accordance with this Policy.

Borrusos regularly handles and transfers personal information (being information which can identify an individual). We collect personal information from a wide variety of sources including this website, during telephone calls and directly from our customers. The type of personal information collected will depend upon what dealings you may have with us.

Collection using this Website
When you use this website, we collect personal information which you provide to us and information about how you use our website, for example by registering, making a purchase or posting content to our site. This information includes your name, home or work address, phone number, email address and information about the products that interest you.

Use of personal information
In general, our policy is to only use your information for the purpose for which it was either specified or reasonably apparent at the time when the information was collected. We may also use the information collected for any other related purpose for which you may reasonably expect it to be used.

Some of the purposes for which we commonly use your information are as follows

  • To assist in providing our services and products to you and in processing the orders that you place with us
  • To assist with any calls you make to us
  • To communicate promotional offers and special events
  • For our internal administrative, marketing, planning, and product development and research requirements

Disclosure of your personal information

We do not sell, rent or trade your personal information with any third party.

We will not otherwise disclose your personal information to any third party unless

  • that third party is a group company of ours, in which case that group company will only use and disclose your personal information in accordance with this privacy policy as if a reference in this privacy policy to us included a reference to that group company
  • that third party is a contractor engaged to provide products or services to us. This may include disclosure to contractors outside of Australia. Our agreements with such contractors require that they keep your personal information confidential and that they only use or disclose your personal information for the purposes of providing those goods or services to us
  • such disclosure is in connection with the sale of some or all of our business or assets or
  • you have consented for us to share the information for this purpose, or the disclosure is authorised by privacy laws, including to lessen or prevent a serious threat to life or health, to protect the personal safety of the public, if authorised or required by law, if we have reason to suspect that unlawful activity has been, is being or may be engaged in, to enforce the law or where necessary to investigate a suspected unlawful activity, or you would reasonably expect or we have told you that your personal information is usually used or disclosed to third parties in this way

We may disclose your personal information

  • where the law requires us to do so and
  • to any third parties that you consent us to do so.

Purpose for handling information
We will take reasonable steps to ensure that you are aware of the purposes for which we handle personal information except where our collection or disclosure of the personal information is required by law. Personal information should only be handled for purposes notified or obvious to you, and only subsequently used or further communicated where not incompatible with these purposes.

Access and correction of your personal information
An individual may request access to their personal information held by us. Subject to any permitted exception under privacy laws, we shall give that individual access to that information. If an individual notifies us that the information we hold about them is not accurate, we will take reasonable steps to correct that information. To the extent that we have received any personal information indirectly, we will notify that business that it has received a request from an individual to access or correct the personal information it has provided to us.

If you require access to your personal information, please email us at info@www.borrusos.com or call us on 1300 8 PIZZA (74992). Before we provide you with access to your personal information we will require some proof of identity.

For most requests, your information will be provided free of charge, however, we may charge a reasonable fee if your request requires a substantial effort on our part.

If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the APPs (unless it would be unreasonable to do so).

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete, irrelevant or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.

Delivery Policy
Borrusos takes great care with your order. Please ensure the address you have supplied is correct as redelivery may incur a fee. We are unable to accept responsibility for non-delivery if you have supplied the incorrect address and time.

Delivery is free for orders over $20 and Borrusos at their discretion may charge $3.00 for orders below this value.

Borrusos endeavours to deliver as quickly as possible once you order. Standard delivery time is approx 45 minutes. This may vary depending on the volume of orders placed at the time of your order.

We deliver to a predefined area. Delivery outside those areas is at the discretion of the store you are ordering from. No delivery is available outside of these boundaries for online ordering. Online store ordering and delivery is subject to the store trading hours which may change from time to time. This considers the time to process an order.

Additional information is collected when you order a pizza online. This information assists in the delivery to your request and to verify your credit card and other methods of payment.

When making enquiries, ordering or requesting service information, participating in certain promotional activities, completing surveys, and generally corresponding with us, we may ask for certain Personal Information, including, your name, mailing address, phone number and email address.

If you are on a part of our website that requires you to provide your Personal Information, it will be clear what Personal Information we are requesting.

We may also collect other information that is provided to us by your web browser. This may include the browser you used to come to our website, the Uniform Resource Locator (URL) of the website that you just visited before visiting our website, which pages on our website you visit, any search terms you entered, which URL you go to next, and your Internet Protocol (IP) address.

A cookie is a small file containing information specific to a user, passed through an internet protocol such as a web browser and stored on a device.

We use cookies and other technology to track access to, and use of, our website. The information gathered is not personally identifiable and is used to improve our website.

We may also be provided with cookies data, anonymous identifier data, device information, log information and other information, if provided by ad serving services or advertising networks and relating to use by other persons of third party websites serviced by those ad serving services or advertising networks. Many browsers and internet access devices are set by default to accept cookies. However, if you do not wish to receive any cookies you may set your browser or configure your internet access device to either prompt you whether you wish to accept cookies on a particular site, or by default reject cookies. Please note that rejecting cookies may mean that some or all of the features and functionality of particular websites or internet services will not be available to you.

Refund Policy
Borrusos will not be responsible for any loss or deterioration which occurs subsequent to delivery as per your instructions due to non-timely collection or otherwise. Please select your meals carefully as no refund or exchange will be given. If a product is out of stock, we will contact you to determine if you would prefer a replacement or deduct it from your total order.

Online Payment
We only accept online payment by providing your credit card details during checkout on our secure site. We will process your order payment using your credit card details for the value printed on the tax invoice we provide with your delivery. All transactions are sold and processed in Australian dollars (AUD). We accept both Visa and Mastercard.

Credit card details are handled by a third party payment gateway (Mobi 2 Go), and Borrusos will never save your actual card details. You will need to re-enter your card details for each order.

For the avoidance of doubt, Borrusos will not in any circumstance be liable to you, or any third parties, for any loss or damage you may suffer arising from credit card fraud or identity theft.

Our e-commerce site uses Secure Sockets Layer (SSL) technology, which uses 128 bit encryption. SSL locks all payment information passed from you to us in an encrypted envelope, making it extremely difficult for this information to be intercepted.

Secure details will never be provided to unauthorised third parties.

We may make changes to this Privacy Policy from time to time. If we do we will post these changes on our website.